Return, Refund & Cancellation Policy

We offer a flexible return policy that allows our customers to return or cancel products under the following conditions:

1. Before Placing an Order

While placing an order, you can add, remove, or modify products in your shopping cart before completing your purchase.

2. After Placing an Order

After placing an order, you can cancel individual products from the "My Orders" section, provided the order has not yet been dispatched.

3. At the Time of Delivery

If you are dissatisfied with any product at the time of delivery, you may reject the product. The delivery person will collect any rejected items.

If the order has already been paid for, a full refund for the rejected product(s) will be processed within one week.

4. After Delivery

If you receive an incorrect or damaged product, please contact our Customer Care team by phone or WhatsApp as soon as possible.

We accept returns in such cases and will provide a replacement for the incorrect or damaged product after verification.

If you have a valid reason for requesting a return after the time limits mentioned above, please contact our Customer Care team. We will review your request and do our best to resolve the issue satisfactorily.

Order Cancellation by Us

We reserve the right to cancel any order if we suspect fraudulent activity or a transaction that violates our Terms & Conditions. We may also restrict access to our services for customers involved in fraudulent activities.

A cancellation or redelivery charge may apply if an order cannot be delivered due to any of the following reasons:

• The delivery address provided is incomplete or incorrect.

• The premises are locked at the time of delivery.

• The customer is unreachable by phone or does not respond to our delivery attempts.

• For Cash on Delivery (COD) orders, the customer refuses or is unable to pay the full order amount at the time of delivery.

If a delivery fails because of incorrect or incomplete information provided by the customer, any additional charges incurred for redelivery may be recovered from the customer.

If delivery is delayed or cannot be completed due to circumstances beyond our reasonable control, including natural disasters, government restrictions, or other unforeseen events, we will make every reasonable effort to complete the delivery as soon as possible.

Non-Refundable Situations

Refunds or cancellations will not be available in the following cases:

• The product has been fully consumed and no remaining product is available for inspection.

• The product has deteriorated because the customer did not follow the usage, handling, or storage instructions provided on the product packaging or our website.